Customer Service Representative
Remote · United StatesFull-time$20.0–$26.0 / hour
Remote across the US, full-time. Be the voice of the brand from a first sample question to a finished install.
Careers at William Morris Wallpaper
A small team building the modern home for William Morris’s design legacy. Open roles are listed below, and we’re always glad to meet people who care about the work.
Open positions
Product and design
Curation, pattern selection, colorways, photography, and the look and feel of the catalog.
Customer
Pre-sale advice on samples and sizing, post-sale support through install, and the writing that makes both clear.
Operations
Production, fulfillment, supplier relationships, and the systems that keep orders moving without surprises.
Growth and technology
Storefront, marketing, analytics, and the tooling we build internally to ship faster than a team our size should.
Who tends to do well here
The team is intentionally lean. The people who thrive own outcomes end-to-end rather than tasks. They write clearly, think clearly, and have a genuine interest in design, pattern, and the craft tradition this brand sits in. They’re comfortable working remotely with a small, distributed group, and they’re happy to ship something good this week instead of something perfect next quarter.
If that sounds like you, we’d like to hear from you, whether or not we’ve posted the exact role you do.
A few common questions
Do you have specific roles open right now?
Yes. We’re currently hiring a remote Customer Service Representative, listed under Open positions above. Beyond posted roles, we hire when the work clearly calls for it, so sending a note in advance means you’re the first person we reach when something opens.
Is the team remote?
Yes. The team is distributed and works asynchronously, with regular sync points for design and planning.
Do you take interns or contractors?
Occasionally, for defined projects. If that’s what you’re looking for, say so in your note and include the kind of scope you’d be a fit for.
What happens after I submit?
We read every note that comes in. If we see a fit, either now or for something on the horizon, you’ll hear from us directly. If we don’t, we keep your note on file.