Customer Service Representative

William Morris Wallpaper custom-prints William Morris and Arts and Crafts wallpaper to order and ships it across the United States. We’re looking for a Customer Service Representative to be the voice of the brand for our customers, from a first question about samples all the way through a finished install. You’ll work remotely as part of a small, distributed team, and you’ll own the customer experience end to end.

What you’ll do

• Answer customer emails and messages about samples, sizing, finishes, shipping, and installation, clearly and warmly.
• Help customers measure their walls and choose the right finish, whether that’s Peel & Stick, Luxe Traditional, or Luxe Peel & Stick.
• Own orders from checkout to doorstep: track production and delivery, sort out issues, and follow up so nothing slips.
• Handle returns, reprints, and the occasional damaged-in-transit claim with good judgment and a level head.
• Notice the questions that keep coming up, and help us improve the guides, FAQs, and product pages that prevent them.

What we’re looking for

• A year or more in customer service, support, or another customer-facing role. Ecommerce or interiors experience is a plus, not a requirement.
• Genuinely good writing. You explain things simply, kindly, and without jargon.
• Organized and self-directed, comfortable owning a queue without someone watching over your shoulder.
• Reliable home internet and a quiet place to work during US business hours.
• An eye for detail and a real interest in design and pattern. That last part is a bonus, not a must.

Pay and hours

• $20 to $26 per hour, depending on experience.
• Full-time, around 40 hours a week across US business hours, with some flexibility.
• Remote, anywhere in the United States.
• You’ll work closely with the small operations and customer team.

How to apply

Fill in the form below. It takes about ten minutes, and it asks for a short writing sample, because clear writing is most of this job. We read every application and reply to everyone.